Privacy Policy

1. Who We Are

Pfortner (Pty) Ltd is a South African technology company registered under the laws of the Republic of South Africa. Our registered address and contact details are available on our Contact page. As the operator of this website and provider of our services, Pfortner acts as the responsible party (as defined under POPIA) in respect of personal information processed through this platform.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, telephone number, and organisation name submitted via our contact form.
• Technical information: IP address, browser type, operating system, and pages visited, collected automatically when you access our website.
• Communications: the content of any messages or enquiries you send to us.
• Customer account information: where you are a customer or licence holder, we may hold account credentials and product usage information.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries and provide requested information about our products and services.
• To fulfil contractual obligations and manage customer accounts.
• To improve the functionality and user experience of our website.
• To comply with legal and regulatory obligations.
• To send service-related communications (not marketing, unless you have opted in).

4. Legal Basis for Processing

We process personal information on the following legal bases: (a) performance of a contract; (b) compliance with a legal obligation; (c) legitimate interests; and (d) consent, where required and explicitly obtained. Where we rely on consent, you have the right to withdraw it at any time.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers acting as operators on our behalf, subject to data processing agreements.
• Regulatory or law enforcement authorities, where required by law.
• Professional advisors such as legal counsel or auditors, under strict confidentiality obligations.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once no longer required, personal information is securely deleted or anonymised.

7. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (see our Data Deletion Request page).
• Object to or restrict certain processing activities.
• Lodge a complaint with the relevant supervisory authority (in South Africa: the Information Regulator).

To exercise any of these rights, please use our Data Deletion Request form or contact us directly.

8. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. As a cybersecurity company, security is fundamental to our operations.

9. Cookies

Our website may use cookies and similar technologies for functional purposes. We do not use third-party tracking or advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "last updated" date. We recommend reviewing this policy periodically.

11. Contact Us

For any privacy-related queries, please contact us via our Contact page or email us at info@pfortner.co.za.